Return & Refund Policy

Thank you for shopping with INSOLIFT. We want you to have a smooth and transparent experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

The product must be unused, unworn, and in original condition.

All packaging, tags, and accessories must be intact.

Return request must be raised within 7 days of delivery.

The product should not be damaged, washed, or altered by the customer.

Note: For hygiene and foot-health reasons, insoles once used or worn cannot be returned.

2. Products Not Eligible for Return

The following items are non-returnable:

Insoles that have been inserted into footwear or tried on

Slippers or footwear that show signs of wear

Customized or specially made items

Products purchased during clearance or sale events (unless defective)

3. Return Process

To initiate a return:

Contact our support team at [email/phone]

Order ID
Reason for return
Image/video of the product (for verification)

Once approved, we will arrange a reverse pickup, if available in your area.

Alternatively, you may need to self-ship the product to our return address (details will be provided by support).

4. Refund Policy

After receiving and inspecting the returned item, your refund will be processed within 5–7 working days.
Refund will be issued as:

Original Payment Method (UPI/Credit/Debit/Net Banking), or

Store Credit (if preferred)

Refund will NOT be issued if:

The product fails inspection

It shows signs of use or damage

It does not match the condition claimed by the customer

5. Replacement Policy

Replacements are available only for:

Manufacturing defects

Damaged or broken products received

Incorrect item delivered

Replacement will be shipped after the defective item is received and verified.

6. Cancellation Policy

Orders can be cancelled before they are shipped.

Once shipped, cancellation is not possible; however, you may place a return request after delivery (if eligible).

7. Damage During Shipping

If your product arrives damaged:

Report it within 48 hours of delivery

Share photos/videos of the damaged package and item

We will provide a free replacement or refund after verification

8. Return Shipping Costs

If the product is defective or wrong: Return shipping is free.

If returning for personal reasons (size, preference, etc.): Return shipping charges may apply.

9. Contact Information

For returns, refunds, or support, contact:

INSOLIFT
Email: info@insolift.com
Phone: +91 6375-139340
Address: A-12 Gayatri nagar Sodala Jaipur